Terms of service

Welcome to Kiventaro. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Company Information

Kiventaro is an online retailer specializing in premium kitchen tools, cookware, and home essentials.

Customer Support

Email: support@kiventaro.shop

Phone: +44 7931 081639

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT)

Warehouse Address:

40 Aden Grove

London, N16 9NJ

United Kingdom

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.

3. Products

We strive to display accurate product descriptions, pricing, images, and availability. However, occasional errors may occur. We reserve the right to correct inaccuracies, modify product information, or cancel orders affected by pricing or inventory errors without prior notice.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Suspected fraud
Pricing errors
Stock unavailability
Payment verification issues

If your order is cancelled after payment has been received, a full refund will be issued.

5. Pricing & Payment

All prices displayed on our website are shown in the applicable currency and include any applicable taxes unless otherwise stated.

Payments are securely processed through trusted third-party payment providers. Kiventaro does not store your full payment card information.

6. Shipping

Orders are processed within 1–2 business days.

Estimated delivery time is 3–5 business days after dispatch.

Delivery estimates are provided for convenience and may vary due to courier delays, weather conditions, customs procedures, or other circumstances beyond our control.

7. Returns & Refunds

Customers may request a return within 30 days of receiving their order.

Returned products must be unused, in their original packaging, and in resalable condition.

Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.

8. Intellectual Property

All content available on this website—including logos, trademarks, product descriptions, graphics, images, videos, and text—is the exclusive property of Kiventaro or its licensors and is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Kiventaro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall never exceed the purchase price paid for the product giving rise to the claim.

10. User Conduct

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Violate applicable laws or regulations.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws governing our business operations.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of our website constitutes acceptance of any revisions.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us: