Refund policy

Customer satisfaction is our priority at Kiventaro.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories and documentation.
Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Final sale items
Products damaged due to misuse

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Depending on your financial institution, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos so we can resolve the issue promptly.

Contact Information

Email: support@kiventaro.shop

Phone: +44 7931 081639